Frequently Asked Questions

Number 24 Tuan Chau Harbour

Old Quarter Hanoi Vina Cruise, 1A Le Thanh Tong Street, Hanoi Description: Opposite the Opera House, at the intersection of Hai Ba Trung Street and Le Thanh Tong Street

Yes you certainly can. If you need instant help please contact Ms. Abelise directly: Tel/ WhatsApp: (+84) 869.938.993

Contact Ms. Abelise directly: Tel/ WhatsApp: (+84) 869.938.993

ABSOLUTELY YES (However the price might goes up a little bit during big holidays. Our cruise team will let you know if it's the case). You may need to pay for your own transportation if you want to customize your transfer, usually we have Limousine and bus transferring.

Yes you can, just let our Sale team/ our cruise team know and arrange for you.

Approximately 2 hours (We use highway for the journey).

Yes we are.

Latest 01 day before your tour starts.

You can always visit our office at: Vina Cruise, 1A Le Thanh Tong Street, Hanoi Description: Opposite the Opera House, at the intersection of Hai Ba Trung Street and Le Thanh Tong Street Note: Our office work hour is from 8:00 a.m. - 5:00 p.m. weekday.

Yes absolutely, you can pay in full on the website, or visit our office at: Add: Vina Cruise, 1A Le Thanh Tong Street, Hanoi Description: Opposite the Opera House, at the intersection of Hai Ba Trung Street and Le Thanh Tong Street Note: Our office work hour is from 8:00 a.m. - 5:00 p.m. weekday.

The tour fee is a whole package thus the tour fee is fixed.

Of course. Please Contact Ms. Abelise directly: Tel/ WhatsApp: (+84) 869.938.993

Please Contact Ms. Abelise directly: Tel/ WhatsApp: (+84) 869.938.993. The regulation for cancellation will be found on our Tour itinerary

It is advised not to, however if you do we will charge: 250,000vnđ/ bottle of wine 350,000vnđ/ bottle of spirit 20,000vnđ/ can of Beers/ soft drinks

Please Contact Ms. Abelise directly: Tel/ WhatsApp: (+84) 869.938.993

We recommend you to do so as during those big holidays there are many customers wanting to go on the cruise and the spots fill up rather quickly.

Ask whatever you want to know.

Where is the pick-up address if I am already in Halong?

Where is the pick-up address in Hanoi?

Can I get a private room if I’m going on the tour alone?

How do I organize a surprise to my friends/loved ones

How do I book the whole cruise?

Who is the person I can contact directly for the tour details in case of emergency?

Is the tour fee covering everything?

Can I book another night on the cruise/ island if I enjoy the first night?

How long will it take from Hanoi - Tuan Chau?

Is the cruise running daily?

When should I pay the remaining amount?

If I’m already in Hanoi, where do I go to pay for the tour?

Can I pay in full and in advance for the tour?

If I don’t use the bus will the tour fee be cheaper?

If I’m a returned customer, do I get any privileges?

How do I cancel the tour? What is the regulation for this?

Can I bring my own drinks on the tour?

Who do I contact for a food allergy request?

Should I book the tour in advance if I want to go during Christmas time or New Year Eve?